CHECK AVAILABILITY & PRICES

We want your experience to be smooth, clear, and stress-free.

Please review the following terms before booking. ​

 

By confirming a booking with South Pacific Sea Adventures, Ltd. (operating as Explore Vava’u), Flying Coconut, Ltd., or Fetoko Adventures, Ltd. (operating as TradeWinds Mandala Resort), you acknowledge and agree to the following: 
 

Policies

Payment Policies

Shared & Private Charters:

~ A non-refundable 25% deposit confirms booking.

~ Balance is due 150 days before the first tour date, also non-refundable.

~ Timely payments are Guest's responsibility.

~ Bookings are confirmed only when payment is receipted.

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Group Bookings (5+ days):

~ A non-refundable 25% deposit (payment #1) confirms booking.

~ Additional non-refundable payments are due:

• January 1 (payment #2, 25%)

• March 1 (payment #3, 25%)

• May 1 (payment #4, final balance).

~ Timely payments are the Group Leader or Booking Agent’s responsibility.

~ Bookings are confirmed only when payment is receipted.​

 

Cancellation Policy
Shared & Private Charters:

~ Cancellations >150 days before check-in: loss of deposit.

~ Cancellations >150 days / no-shows: 100% of booking cost forfeited.
~ Group booking payments are non-refundable at each date threshold.

~ Dates are non-transferable.
~ Applies in all circumstances (health, weather, airline issues, pandemics, natural disasters, border closures, etc.).
~ Bookings may be transferable to another person (client-sourced) minus 25% deposit.
~ All cancellations must be submitted in writing via email.

~ Credit card and bank fees apply.

Strongly recommended: travel cancellation and medical insurance with evacuation and pandemic coverage.

 

Payment Methods

~ Invoices include 15% Consumption Tax.

~ Payments accepted in Tongan Pa'anga (TOP) via Visa, MC, AMEX (4.167% bank fee) or bank transfer ($20 bank fee.)

~ Bank Transfer: Reference name and invoice number. Bank uses the SWIFT system for international wire transfers. 

~ Bank fees and currency exchange costs are not included.

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Safety Requirements

~ All guests must be able to swim and independently climb aboard the boat using a ladder.

~ Guests must follow all guide and skipper instructions.

~ For safety and regulatory compliance, SCUBA diving, duck-diving, and free-diving around the whales is prohibited.

~ The skipper and guide may remove non-compliant guests or cancel activities to protect safety of guests and whales. 

No guarantees of whale encounters or successful swims are possible, due to their migratory nature and the seasonal variability of wildlife. 
 

Liability & Hold Harmless

~ Passengers must sign a liability waiver before boarding.

~ South Pacific Sea Adventures, Ltd. , aka Explore Vava’u, Flying Coconut, Ltd., and Fetoko Adventures, Ltd., aka TradeWinds Mandala Resort, and associated entities, owners, employees, shareholders, and associates, are not liable for disruptions caused by:

• Third-party transportation cancellations

• Pandemics

• Natural disasters

• States of emergency or border closures

• Quarantine requirements.

Guests release and hold harmless all related parties from any liability related to their participation.
 

Acceptance of Terms

Confirmation of your booking signifies full acceptance of these Terms and Conditions.

Thank you for choosing Explore Vava'u--we look forward welcoming you!