Bookings

TERMS: Confirming the booking is accepting the following Terms.                    

Deposit payments are non-refundable. Balance is non-refundable and due 150-days prior to first scheduled tour date. Timely payments are Guest’s responsibility. Reservations not adhering to policy will be canceled without notice or refund. Booking dates will not be tentatively held. Bookings are confirmed by receipted payment. Confirming the booking is accepting the Terms.                    

 

Bank fees are not included. Currency exchanges to Tongan Pa'anga (TOP) use local Tongan BSP bank’s buy-notes exchange rate, then bank fees are added.                    

Payments can be made by Visa, MC or AMEX with a 4.167% bank fee, by International Wire Transfer with a $20 bank fee, to locally deposited to BSP account. Please reference your name and invoice number.                    

Cancellation Policy- We enjoy being off-the-beaten-path here in Vava'u, but we have a very short “high-season” and therefore require a strict cancellation policy in order to remain sustainable. We appreciate your understanding.                    

– Cancellations 150+ days prior to check in forfeit the 25% deposit. To further clarify, deposit payments are divided among and apply to each of the day(s) originally booked. Deposits are not transferable to other dates. If a date is canceled, the deposit portion for that day will be forfeit.                     

– Cancellations 150 or fewer days and no-shows forfeit 100% of the invoice. Agents and Group Leaders are responsible for completing the booking.                    

– Cancellation policy applies to situations beyond your/our control, including, but not limited to ill health, inclement weather, airline strikes or issues, flight cancellations/delays, pandemics, natural disasters, state of emergency, regional communication issues, border closures, quarantine requirements, etc. Appropriate travel cancelation and medical insurance with pandemic coverage is highly recommended.                    

– Bookings may be transferred to another person procured by the client, minus the 25% booking deposit.                    

– Fuel Surcharge: currently fuel prices range between TOP 3.40 - 3.70 per liter. Should fuel prices increase to TOP 5.01 per liter or above, we reserve the right to pass on that additional cost, shared among the passengers, due in full prior to guests boarding the boat for their tour.                     

– All cancellations by agent or guest must be notified in writing by email. Credit card & bank service fees are applicable to cancellations.                    

– All guests must be able to swim and be able to get out of the water onto the boat by ladder under their own power and must stay with our licensed guide at all times while in the water. Duck diving vertically and below 3m with the whales is not permitted, per the Ministry of Tourism. The Skipper and Guide reserve the right to send any guest not following their directions, while on the boat or in the water, back to the boat and/or cancel the rest of their swims. This action is not anticipated or desired and is purely for the safety of the whales, guests, crew, boat and gear.                     

– South Pacific Sea Adventures, Ltd., aka Explore Vava’u, Flying Coconut, Ltd., and Fetoko Adventures, Ltd. aka TradeWinds Mandala Resort are not responsible for scheduled flight, ferry or any third party transportation cancellations, pandemics, natural disasters, state of emergency, border closures or quarantine requirements. Appropriate travel cancellation insurance recommended.                    

By confirming the booking you agree to hold harmless and release from any liability Fetoko Adventures, Ltd., aka TradeWinds Mandala Resort, Flying Coconut, Ltd., South Pacific Sea Adventures, Ltd. aka Explore Vava’u and all of its owners, employees, shareholders, entities and associates. 

Confirming the booking is accepting all of the Terms.

Thank you!

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